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  • Can I join a class/course after the session has already started?
    Usually yes! We have students that join all throughout the school year. Some classes are easier to jump into the middle than others, so please reach out to the instructor first to make sure the class can be geared towards late-joiners. We will do our best to get your student caught up quickly. And don't worry, all fees are automatically prorated, so no matter when you join the class, you'll only be charged from when you join and on.
  • What if my student has to miss a class?
    Not a problem, we're generally flexible when it comes to making up the missed class. Speak with your instructor to arrange it, but students are welcome to attend a different day that week or attend two courses the week before or after the missed day to make it up.
  • What if I've been waitlisted?
    Chances are, you'll be able to join the class. A lot of students who take up enrollment spots have joined the class online, so there is almost always room to add another student whether you're in-person or online. Usually the only case in which we couldn't enroll you is if you want to join in-person but we're already full for in-person students (we have a limited number of desks and computers). We usually check up on new enrollments every week, so if a week has gone by and your waitlist status hasn't changed, send us an email and we'll look into enrolling you in the class.
  • Do all of your classes have the option to join in-person or online?
    3D Animation: both Drawing and Painting: both Draw With Me: online only Graphic Design: in-person only Writing: both Coding: online only Science: both Teen Finance: both History: both Classes that offer both options will have in-person and online students in each class. Students will choose at registration.
  • What is the Maya software?
    It's a 3D computer graphics program used to create games, films, and visual effects. It's an industry standard to know how to use and operate Maya when working in a 3D animation field. All our 3D students receive a 1-year license to use the Maya software as part of their registration.
  • How do I download the 3D Maya software to use?
    See attached file.
  • Can I join a class if I'm older than 18?
    Yes! Adults of all ages are also welcome in all of our classes!
  • What do I need for my class?
    Check out our Course Supplies Recommendations page.
  • Do parents need to stay with their students?
    Parents are welcome to stay in our parent room, but most parents drop off and pick up.
  • How long are classes?
    Classes are one hour, and occasionally there will be a light homework assignment given.
  • How do I drop a class/course?
    Send an email to info@paperplanelearning.net with the student(s) and what classes are being dropped and we will take care of it. For our withdrawal/refund policy please see our FAQ page or our Calendar and Policies page.
  • Are there any discounts available?
    We offer a 10% discount for each additional student you enroll after the first student. We also offer a 25% discount for each additional class your student is currently taking after the first class. You are able to receive both discounts.
  • Can I choose to pay upfront instead of monthly?
    Yes, you can opt in to make your payment upfront, just write it in the comments when you register. Those who pay upfront will receive a small discount. A full refund (minus the registration fee) is available during the first week of classes, a 50% refund is available during the first month of classes with no refunds thereafter.
  • What is your refund policy?
    Withdrawal/Refund policy is as follows: All registration fees are non-refundable. You must EMAIL your withdrawal request before the 1st of the month. Withdrawals received during the current month will not be refunded and will go into effect the following month. You can opt in to pay the full tuition upfront. If you do, a full refund is available during the first week of classes. A 50% refund is available the first month of classes with no refunds thereafter.
  • What forms of payment do you accept?
    All payments have to go through Jackrabbit, our secure class registration platform. We accept Visa, Mastercard, Amex, and Discover.

FAQ

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